It all begins with a customer’s enquiry, where our commitment to exceptional service shines through. We listen attentively to our customers’ needs and preferences, identifying their pain points and identifying if shutters are the right option. We then talk through the investment fees ensuring we provide expert advice and personalised recommendations.

Initial Customer Enquiry

Once the perfect design is chosen, we spring into action. Precision technical measurement is crucial, and we leave nothing to chance. We meticulously measure every window, ensuring a perfect fit for each shutter. You’d be surprise the difference in measurements of windows and doors that appear identical to the eye.

Technical Drawings and Pre-Construction Phase

With measurements in hand, we bring the vision to life through detailed technical drawings. These blueprints serve as a roadmap for our manufacturing process, guaranteeing accuracy and consistency in every shutter we produce.

As we enter the pre-construction phase, our commitment to quality continues when the finished shutters are delivered to us. Each component is carefully inspected, and only the finest materials are selected for our shutters. From high quality thermodynamic materials to the precision-engineered hardware, every detail is scrutinised to meet our exacting standards.

Equipment Preparation and Installation Process

On installation day, we arrive punctually, ready to transform your space with our bespoke shutters. The process is seamless, with minimal disruption to your home. We work diligently; cleaning as we go and ensuring that every shutter is installed with the same level of craftsmanship and attention to detail that defines our brand.

As the shutters are constructed on site, the customer vision begins to take shape and our installation team prepares for the final phase of the journey. Equipped with specialist tools and years of expertise, we approach each installation with precision and care.

After Sales Care and Ongoing Support

Our commitment to excellence doesn’t end with installation. We pride ourselves on providing excellent after-sales care and ongoing support to our customers. Whether it’s routine maintenance or addressing any concerns that may arise during daily use, our dedicated team is always here to ensure your complete satisfaction.

Our base of operations is Droitwich in the West Midlands. Moreover, we also cover Worcester, Kidderminster, Halesowen, and surrounding areas.

Furthermore, we will also travel outside of the area for larger projects. For instance, we have ongoing projects in North Wales, Chester, Gloucester, and Swansea.

Certainly, we start by asking customers about their window and door usage. This helps us design shutters that enhance their room.
Typically, customers seek access for cleaning window openers or glazing. Consequently, we always install hinged shutter panels to allow easy access to the windows and doors behind them.

All of our products come with manufacturers warranties, ensuring peace of mind for our customers. Additionally, we are contactable for aftersales support.

Moreover, we offer support in terms of care, cleaning, and adjustment using the following:

design@oaktreeshutters.com
01905 954630
07794049082

We take tremendous pride in delivering bespoke plantation shutters for windows, patio, and bi-folding doors.

Furthermore, we are proud to be a local family company with high standards of design, fitting, and customer service. Moreover, the person you meet with to discuss your design brief will be the same person who will fit your beautiful shutters.

This ensures you have a continuous open line of communication with a person who understands your specific needs.

Additionally, we understand that paying 70% of the total cost of your shutters before fitting can be daunting. Particularly when it can sometimes take up to 10-12 weeks for your shutters to arrive.

Rest assured, we’re always contactable for any questions, and we also keep you regularly updated with the progress of your order

Currently, we don’t provide credit or managed payment services.

Once you’ve chosen shutters and we’ve received technical drawings, we require a 70% deposit.

The remaining balance is due during the fitting week, typically 10-12 weeks after ordering.

Additionally, our VIP express delivery service shortens the delivery time to 4-6 weeks.

International manufacturers, key players in the global plantation shutter market, produce most of our shutter products.

You’ll get competitively priced shutters with a 10-12 week lead time, including shipping in large containers worldwide.

We offer the option for you to opt for our VIP express service for faster delivery in 4-6 weeks, using Air Freight. However this does come at an additional cost.

Shutters are not designed as a blackout solution.

They are designed to provide style and simple elegance while managing heat and light in the home.

The very small amount of light bleeding around the edges, is far less than standard curtains or blinds.

The link to our Terms and Conditions can be found here.